/* ══════════════════════════════════════════════════════════════════════════════
   Central de Chamados T.I — ProHospital × ProtectIT
   v1.0.0 · Dark/Light theme support
   ══════════════════════════════════════════════════════════════════════════════ */

/* ── Theme Variables ──────────────────────────────────────────────────────── */
:root{
  color-scheme:dark;
  --bg:#09090b;--surface:#131316;--surface2:#1a1a1e;--surface3:#202025;
  --ink:#f4f4f6;--muted:#8f8f99;--line:#29292f;--line-strong:#35353b;
  --red:#ed2230;--green:#3faf59;--amber:#d99a2a;--blue:#4d8dff;--purple:#9b6cff;
  --shadow:0 18px 60px rgba(0,0,0,.3);
  --sidebar-bg:#101012;--sidebar-active:rgba(255,255,255,.06);
  --drawer-bg:#101012;
  --table-hover:rgba(237,34,48,.045);--table-selected:rgba(237,34,48,.07);
}
[data-theme="light"]{
  color-scheme:light;
  --bg:#f5f5f7;--surface:#ffffff;--surface2:#f0f0f2;--surface3:#e8e8ec;
  --ink:#111113;--muted:#6b6b78;--line:#e2e2e6;--line-strong:#d1d1d8;
  --shadow:0 8px 32px rgba(0,0,0,.08);
  --sidebar-bg:#ffffff;--sidebar-active:rgba(0,0,0,.04);
  --drawer-bg:#fafafa;
  --table-hover:rgba(237,34,48,.03);--table-selected:rgba(237,34,48,.06);
}

/* ── Reset ────────────────────────────────────────────────────────────────── */
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;min-height:100vh;background:var(--bg);color:var(--ink);font-family:Inter,Manrope,"Segoe UI",system-ui,sans-serif;font-size:14px}
button,input,select,textarea{font:inherit}
button,a{-webkit-tap-highlight-color:transparent}
a{color:inherit;text-decoration:none}
button{border:0}
input,select,textarea{color:var(--ink);background:var(--surface2);border:1px solid var(--line);outline:0;border-radius:9px}
input:focus,select:focus,textarea:focus{border-color:rgba(237,34,48,.6);box-shadow:0 0 0 3px rgba(237,34,48,.09)}
::selection{background:rgba(237,34,48,.25)}

/* ── Common ───────────────────────────────────────────────────────────────── */
.eyebrow{display:block;margin-bottom:7px;color:var(--muted);font-size:10px;font-weight:800;letter-spacing:.13em}
.primary-button,.secondary-button,.whatsapp-button{min-height:39px;padding:0 15px;display:inline-flex;align-items:center;justify-content:center;gap:7px;border-radius:10px;cursor:pointer;font-size:12px;font-weight:750;transition:filter .15s,border-color .15s,transform .15s}
.primary-button{color:#fff;background:var(--red)}
.secondary-button{color:var(--ink);background:transparent;border:1px solid var(--line)}
.whatsapp-button{color:#071b0e;background:#25d366}
.primary-button:hover,.secondary-button:hover,.whatsapp-button:hover{filter:brightness(1.08);transform:translateY(-1px)}
button:disabled{opacity:.4;cursor:not-allowed;transform:none!important}
.alert{margin-bottom:17px;padding:12px 14px;border-radius:10px;border:1px solid;font-size:12px;font-weight:650;display:flex;align-items:center;gap:8px}
.alert.success{color:#3faf59;background:rgba(63,174,79,.08);border-color:rgba(63,174,79,.25)}
.alert.error{color:#ff6c76;background:rgba(237,34,48,.08);border-color:rgba(237,34,48,.25)}

/* ── Auth Page ────────────────────────────────────────────────────────────── */
.auth-page{display:grid;place-items:center;min-height:100vh;padding:28px;background:radial-gradient(circle at 15% 15%,rgba(237,34,48,.07),transparent 32%),var(--bg)}
.auth-shell{width:min(100%,960px);min-height:600px;display:grid;grid-template-columns:1.1fr .9fr;overflow:hidden;background:var(--surface);border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow)}
.auth-brand{padding:58px;display:flex;flex-direction:column;justify-content:center;background:linear-gradient(145deg,#121215,#0c0c0e);border-right:1px solid var(--line)}
[data-theme="light"] .auth-brand{background:linear-gradient(145deg,#1a1a1f,#111114)}
.auth-logos{display:flex;align-items:center;gap:10px;margin-bottom:22px}
.auth-logos img{height:32px;object-fit:contain;border-radius:6px;padding:4px 6px;background:rgba(255,255,255,.95)}
.brand-mark{width:52px;height:52px;display:grid;place-items:center;margin-bottom:20px;color:#fff;background:var(--red);border-radius:15px;font-size:25px;font-weight:900}
.auth-brand>p:first-of-type{margin:0;color:#8f8f99;font-size:10px;font-weight:800;letter-spacing:.12em}
.auth-brand h1{margin:16px 0 18px;font-size:45px;line-height:1.04;letter-spacing:-.04em;color:#f4f4f6}.auth-brand h1 span{color:var(--red)}
.auth-copy{max-width:470px;margin:0;color:#8f8f99;font-size:13px;line-height:1.65}
.auth-features{display:flex;flex-wrap:wrap;gap:7px;margin-top:28px}.auth-features span{padding:7px 9px;color:#b7b7bf;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);border-radius:8px;font-size:9px;font-weight:700}
.auth-card{padding:48px;display:flex;flex-direction:column;justify-content:center}.auth-card h2{margin:0 0 8px;font-size:25px}.auth-card>p{margin:0 0 24px;color:var(--muted);font-size:12px;line-height:1.5}

/* ── Login Fields ─────────────────────────────────────────────────────────── */
.stack-form{display:flex;flex-direction:column;gap:16px}
.login-field{display:flex;flex-direction:column;gap:7px}
.login-field .field-label{display:flex;align-items:center;gap:6px;font-size:10px;font-weight:700;color:var(--muted);letter-spacing:1.5px;text-transform:uppercase}
.login-field .field-label svg{width:13px;height:13px;stroke:currentColor;fill:none;stroke-width:2}
.login-field .field-wrap{position:relative}
.login-field input{width:100%;height:45px;padding:0 14px;border:1.5px solid var(--line);background:var(--surface2);color:var(--ink);border-radius:10px;font-size:13px;transition:border-color .2s,box-shadow .2s}
.login-field input.has-toggle{padding-right:46px}
.login-field input:focus{border-color:rgba(237,34,48,.6);box-shadow:0 0 0 3px rgba(237,34,48,.1)}
.login-field input.field-error{border-color:#ef4444!important;box-shadow:0 0 0 3px rgba(239,68,68,.1)!important}
.login-field input.field-ok{border-color:#10b981!important;box-shadow:0 0 0 3px rgba(16,185,129,.1)!important}
.field-msg{font-size:11px;font-weight:500;margin-top:4px;display:none}
.field-msg.visible{display:flex;align-items:center;gap:5px}
.field-msg.error{color:#f87171}
.field-msg.success{color:#34d399}
.toggle-pw{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:none;border:none;color:var(--muted);cursor:pointer;padding:4px;display:flex;align-items:center;justify-content:center;min-height:auto;box-shadow:none}
.toggle-pw:hover{color:var(--ink)}
.caps-warn{background:rgba(251,191,36,.08);border:1px solid rgba(251,191,36,.2);border-radius:8px;padding:8px 12px;font-size:11px;font-weight:600;color:#fbbf24;display:none;align-items:center;gap:6px}
.caps-warn.visible{display:flex}
.btn-login{margin-top:6px;width:100%;min-height:45px;border:none;background:var(--red);color:#fff;border-radius:10px;font-size:13px;font-weight:750;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:filter .15s,transform .1s}
.btn-login:hover{filter:brightness(1.08)}
.btn-login:active{transform:scale(.98)}
.btn-login:disabled{opacity:.65;cursor:not-allowed}
.btn-login .spinner{width:16px;height:16px;border:2.5px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:loginspin .6s linear infinite;display:none}
.btn-login.loading .spinner{display:block}
.btn-login.loading .btn-text{display:none}
.login-extras{text-align:center;margin-top:20px}
.login-extras a{color:var(--muted);font-size:12px;font-weight:500;text-decoration:none;transition:color .15s}
.login-extras a:hover{color:var(--red)}
.login-restricted{text-align:center;font-size:10px;font-weight:500;color:var(--muted);opacity:.5;margin-top:10px;letter-spacing:.5px}
@keyframes loginspin{to{transform:rotate(360deg)}}

/* ── App Shell ────────────────────────────────────────────────────────────── */
.app-shell{min-height:100vh;display:grid;grid-template-columns:240px 1fr}

/* ── Sidebar ──────────────────────────────────────────────────────────────── */
.sidebar{position:sticky;top:0;height:100vh;padding:22px 15px;display:flex;flex-direction:column;background:var(--sidebar-bg);border-right:1px solid var(--line)}
.side-brand{padding:14px 8px 18px;border-bottom:1px solid var(--line)}
.brand-logos{display:flex;align-items:center;justify-content:center;gap:8px}
.brand-logos img{height:28px;object-fit:contain;border-radius:4px;padding:3px;background:rgba(255,255,255,.95)}
[data-theme="light"] .brand-logos img{background:transparent}
.brand-x{color:var(--muted);font-size:12px;font-weight:400;opacity:.5}
.sidebar nav{display:flex;flex-direction:column;gap:4px;margin-top:20px}
.sidebar nav a,.sidebar nav button{height:42px;padding:0 12px;display:flex;align-items:center;gap:11px;color:var(--muted);background:transparent;border-radius:10px;cursor:pointer;text-align:left;font-size:12px;font-weight:650;transition:background .15s,color .15s}
.sidebar nav a:hover,.sidebar nav button:hover{color:var(--ink);background:var(--sidebar-active)}
.sidebar nav .active{color:var(--ink);background:var(--sidebar-active);box-shadow:inset 3px 0 0 var(--red)}
.sidebar nav svg{flex:none}
.side-user{margin-top:auto;padding:14px 8px;display:flex;align-items:center;gap:9px;border-top:1px solid var(--line)}
.side-user>span{width:34px;height:34px;display:grid;place-items:center;color:#fff;background:var(--purple);border-radius:10px;font-size:11px;font-weight:800}
.side-user div{min-width:0;display:flex;flex-direction:column}
.side-user b{max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}
.side-user small{margin-top:2px;color:var(--muted);font-size:9px}
.logout-button{width:100%;height:34px;color:var(--muted);background:transparent;border:1px solid var(--line);border-radius:8px;cursor:pointer;font-size:10px;font-weight:650;transition:color .15s,border-color .15s}
.logout-button:hover{color:var(--red);border-color:var(--red)}
.side-footer{padding:10px 12px 0;text-align:center;font-size:9px;color:var(--muted);opacity:.4;letter-spacing:.3px}

/* ── Theme Toggle ─────────────────────────────────────────────────────────── */
.theme-toggle{width:100%;height:32px;margin-top:8px;display:flex;align-items:center;justify-content:center;gap:6px;color:var(--muted);background:transparent;border:1px solid var(--line);border-radius:8px;cursor:pointer;font-size:10px;font-weight:650;transition:color .15s,border-color .15s}
.theme-toggle:hover{color:var(--ink);border-color:var(--line-strong)}
.theme-toggle svg{width:14px;height:14px}

/* ── Main Content ─────────────────────────────────────────────────────────── */
.main-content{min-width:0;padding:28px 32px 40px}
.topbar{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:24px}
.topbar h1{margin:0;font-size:26px;font-weight:800;letter-spacing:-.03em}

/* ── Metrics Grid ─────────────────────────────────────────────────────────── */
.metrics-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:22px}
.metrics-grid article{min-width:0;padding:18px;display:flex;align-items:flex-start;gap:14px;background:var(--surface);border:1px solid var(--line);border-radius:14px;transition:box-shadow .2s,transform .2s}
.metrics-grid article:hover{box-shadow:var(--shadow);transform:translateY(-2px)}
.metric-icon{width:36px;height:36px;display:grid;place-items:center;flex:none;border-radius:10px}
.metric-icon.red{color:#ff5460;background:rgba(237,34,48,.12)}
.metric-icon.amber{color:#e5a635;background:rgba(217,154,42,.12)}
.metric-icon.blue{color:#6ca1ff;background:rgba(77,141,255,.12)}
.metric-icon.green{color:#5dcc75;background:rgba(63,174,79,.12)}
.metrics-grid article>div{min-width:0}
.metrics-grid small{display:block;color:var(--muted);font-size:9px;font-weight:800;letter-spacing:.06em}
.metrics-grid strong{display:block;margin:6px 0 5px;font-size:28px;line-height:1;font-weight:800}
.metrics-grid p{margin:0;overflow:hidden;color:var(--muted);font-size:10px;text-overflow:ellipsis;white-space:nowrap}

/* ── Tickets Panel ────────────────────────────────────────────────────────── */
.tickets-panel{background:var(--surface);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.panel-heading{min-height:60px;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--line)}
.panel-heading h2{margin:0;font-size:15px;font-weight:700}
.panel-heading p{margin:3px 0 0;color:var(--muted);font-size:10px}
.icon-button{width:33px;height:33px;display:grid;place-items:center;color:#fff;background:var(--red);border-radius:9px;cursor:pointer;transition:filter .15s}
.icon-button:hover{filter:brightness(1.1)}
.filters{padding:12px 14px;display:grid;grid-template-columns:minmax(200px,1fr) 150px 140px auto;gap:8px;border-bottom:1px solid var(--line)}
.filters input,.filters select{height:38px;padding:0 11px;border-radius:9px;font-size:11px}
.search-field{display:flex;align-items:center;gap:7px;height:38px;padding-left:11px;color:var(--muted);background:var(--surface2);border:1px solid var(--line);border-radius:9px;transition:border-color .2s}
.search-field:focus-within{border-color:var(--red)}
.search-field input{width:100%;min-width:0;padding-left:0;background:transparent;border:0;box-shadow:none}

/* ── Tickets Table ────────────────────────────────────────────────────────── */
.tickets-table-wrap{overflow:auto}
.tickets-table{width:100%;min-width:950px;border-collapse:collapse;text-align:left}
.tickets-table th{padding:12px 14px;color:var(--muted);background:var(--surface2);border-bottom:1px solid var(--line);font-size:9px;font-weight:750;letter-spacing:.07em;text-transform:uppercase}
.tickets-table td{padding:13px 14px;border-bottom:1px solid var(--line);vertical-align:middle;font-size:10px}
.tickets-table tbody tr{cursor:pointer;transition:background .15s}
.tickets-table tbody tr:hover{background:var(--table-hover)}
.tickets-table tbody tr.selected{background:var(--table-selected);box-shadow:inset 3px 0 0 var(--red)}
.tickets-table td b,.tickets-table td span{display:block}
.tickets-table td b{max-width:230px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px;font-weight:700}
.tickets-table td span:not(.badge):not(.sla-badge){max-width:230px;margin-top:3px;overflow:hidden;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:9px}
.tickets-table time{color:var(--ink)}.tickets-table time b{font-size:10px;font-weight:600}.tickets-table time span{color:var(--muted)}

/* ── Badges ───────────────────────────────────────────────────────────────── */
.badge{display:inline-flex!important;width:max-content;padding:5px 8px;border-radius:7px;font-size:9px!important;font-weight:800;white-space:nowrap}
.urgency-baixa{color:#5dcc75;background:rgba(63,174,79,.12)}
.urgency-media{color:#6ca1ff;background:rgba(77,141,255,.12)}
.urgency-alta{color:#e5a635;background:rgba(217,154,42,.12)}
.urgency-critica{color:#ff5965;background:rgba(237,34,48,.14)}
.status-aberto{color:#6ca1ff;background:rgba(77,141,255,.12)}
.status-em_atendimento{color:#a981ff;background:rgba(155,108,255,.12)}
.status-aguardando{color:#e5a635;background:rgba(217,154,42,.12)}
.status-resolvido{color:#5dcc75;background:rgba(63,174,79,.12)}
.status-fechado{color:var(--muted);background:rgba(140,140,150,.1)}

/* ── SLA Badges ───────────────────────────────────────────────────────────── */
.sla-badge{display:inline-flex!important;padding:5px 8px;border-radius:7px;font-size:9px!important;font-weight:700;white-space:nowrap}
.sla-ok{color:#5dcc75;background:rgba(63,174,79,.1)}
.sla-warning{color:#e5a635;background:rgba(217,154,42,.12)}
.sla-expired{color:#ff5965;background:rgba(237,34,48,.14);font-weight:800}
.sla-done{color:var(--muted);background:rgba(140,140,150,.08)}
.sla-none{color:var(--muted)}
.empty-state{padding:50px!important;text-align:center}.empty-state b,.empty-state span{display:block!important;max-width:none!important}.empty-state b{font-size:13px!important}.empty-state span{margin-top:7px!important;color:var(--muted)!important}

/* ── Integrations Page ────────────────────────────────────────────────────── */
.integrations-page{display:flex;flex-direction:column;gap:14px}
.int-card{padding:22px;display:grid;grid-template-columns:52px 1fr auto;align-items:center;gap:18px;background:var(--surface);border:1px solid var(--line);border-radius:14px;transition:box-shadow .2s}
.int-card:hover{box-shadow:var(--shadow)}
.int-icon{width:52px;height:52px;display:grid;place-items:center;border-radius:13px}
.int-icon.outlook{color:#64a0ff;background:rgba(37,99,235,.12)}
.int-icon.whatsapp{color:#51dc83;background:rgba(37,211,102,.12)}
.int-icon.auto{color:#f26570;background:rgba(237,34,48,.12)}
.int-info{min-width:0}.int-info h3{margin:0 0 4px;font-size:14px;font-weight:700}.int-info p{margin:0;color:var(--muted);font-size:11px;line-height:1.5}.int-detail{display:block;margin-top:6px;color:var(--muted);font-size:10px;font-family:monospace}
.connection{padding:6px 11px;border-radius:8px;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.03em}.connection.online{color:var(--green);background:rgba(63,174,79,.08)}.connection.pending{color:var(--amber);background:rgba(217,154,42,.08)}
.int-note{padding:18px;display:flex;align-items:flex-start;gap:12px;background:var(--surface2);border:1px solid var(--line);border-radius:12px;color:var(--muted)}.int-note svg{flex:none;margin-top:2px}.int-note b{display:block;color:var(--ink);font-size:12px}.int-note p{margin:4px 0 0;font-size:11px;line-height:1.5}.int-note code{color:var(--ink);background:var(--surface3);padding:2px 5px;border-radius:4px;font-size:10px}

/* ── Monitor Page ─────────────────────────────────────────────────────────── */
.monitor-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;margin-bottom:22px}
.monitor-card{padding:20px;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:14px;background:var(--surface);border:1px solid var(--line);border-radius:14px;transition:box-shadow .2s}
.monitor-card:hover{box-shadow:var(--shadow)}
.monitor-dot{width:10px;height:10px;border-radius:50%;display:block}.monitor-dot.green{background:var(--green);box-shadow:0 0 8px rgba(63,175,89,.35)}.monitor-dot.red{background:var(--red);box-shadow:0 0 8px rgba(237,34,48,.35)}
.monitor-info h3{margin:0;font-size:13px;font-weight:700}.monitor-info p{margin:3px 0 0;color:var(--muted);font-size:10px}
.monitor-badge{padding:5px 9px;border-radius:7px;font-size:9px;font-weight:800;text-transform:uppercase}.monitor-badge.ok{color:var(--green);background:rgba(63,174,79,.08)}.monitor-badge.fail{color:var(--red);background:rgba(237,34,48,.08)}
.monitor-info-box{padding:22px;background:var(--surface);border:1px solid var(--line);border-radius:14px}.monitor-info-box h3{margin:0 0 16px;font-size:14px;font-weight:700}
.monitor-details{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px}.monitor-details>div{padding:12px;background:var(--surface2);border-radius:10px}.monitor-details span{display:block;color:var(--muted);font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.monitor-details strong{display:block;margin-top:5px;font-size:12px;font-weight:600}

/* ── Ticket Drawer ────────────────────────────────────────────────────────── */
.ticket-drawer{position:fixed;inset:0 0 0 auto;z-index:30;width:min(580px,100%);display:flex;flex-direction:column;background:var(--drawer-bg);border-left:1px solid var(--line);box-shadow:-25px 0 70px rgba(0,0,0,.35);animation:slideIn .25s ease}
@keyframes slideIn{from{transform:translateX(100%);opacity:.8}to{transform:translateX(0);opacity:1}}
.ticket-drawer>header{height:62px;padding:0 20px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);flex:none}
.ticket-drawer>header>div{display:flex;align-items:center;gap:9px}
.ticket-drawer>header b{font-size:12px;font-weight:700}
.ticket-drawer>header>a{width:32px;height:32px;display:grid;place-items:center;color:var(--muted);background:var(--surface2);border-radius:9px;font-size:19px;transition:color .15s,background .15s}
.ticket-drawer>header>a:hover{color:var(--ink);background:var(--surface3)}
.drawer-body{padding:22px;overflow-y:auto;flex:1}
.drawer-body h2{margin:0 0 6px;font-size:22px;font-weight:800;line-height:1.2}
.requester-line{margin:0;color:var(--muted);font-size:11px}
.ticket-meta{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:16px 0;padding:14px;background:var(--surface);border:1px solid var(--line);border-radius:11px}
.meta-item span{display:block;color:var(--muted);font-size:9px;font-weight:700;text-transform:uppercase}
.meta-item strong{display:block;margin-top:4px;font-size:11px}
.meta-item .sla-expired{color:#ff5965}.meta-item .sla-warning{color:#e5a635}.meta-item .sla-ok{color:#5dcc75}.meta-item .sla-done{color:var(--muted)}
.classification{display:flex;flex-wrap:wrap;gap:6px;margin:14px 0 20px}
.classification span{padding:6px 10px;color:var(--ink);background:var(--surface2);border:1px solid var(--line);border-radius:8px;font-size:9px;font-weight:700}
.ticket-controls{padding:14px;display:grid;grid-template-columns:1fr 1fr;gap:10px;background:var(--surface);border:1px solid var(--line);border-radius:12px}
.ticket-controls label,.dialog-grid label{color:var(--muted);font-size:9px;font-weight:750}
.ticket-controls input,.ticket-controls select,.dialog-grid input,.dialog-grid select,.dialog-grid textarea{width:100%;margin-top:6px;padding:0 11px;border-radius:9px;font-size:11px}
.ticket-controls input,.ticket-controls select,.dialog-grid input,.dialog-grid select{height:37px}
.ticket-controls .secondary-button{grid-column:1/-1}

/* ── Timeline ─────────────────────────────────────────────────────────────── */
.timeline{margin:22px 0;display:flex;flex-direction:column;gap:10px}
.timeline-message{padding:14px;background:var(--surface);border:1px solid var(--line);border-radius:11px;transition:box-shadow .15s}
.timeline-message:hover{box-shadow:0 4px 12px rgba(0,0,0,.1)}
.timeline-message.outbound{margin-left:35px;border-color:rgba(237,34,48,.2);background:rgba(237,34,48,.04)}
.timeline-message>div{display:flex;align-items:center;justify-content:space-between;gap:10px}
.timeline-message b{font-size:10px;font-weight:700}
.timeline-message span{color:var(--muted);font-size:8px}
.timeline-message p{margin:8px 0 0;font-size:11px;line-height:1.55}
.reply-form textarea{width:100%;padding:12px;resize:vertical;border-radius:10px;font-size:11px;min-height:80px}
.reply-form>div{display:flex;justify-content:flex-end;gap:7px;margin-top:8px}

/* ── Dialog ───────────────────────────────────────────────────────────────── */
.ticket-dialog{width:min(720px,calc(100% - 28px));padding:0;color:var(--ink);background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}
.ticket-dialog::backdrop{background:rgba(0,0,0,.65);backdrop-filter:blur(4px)}
.ticket-dialog header{padding:18px 22px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}
.ticket-dialog h2{margin:0;font-size:18px;font-weight:700}
.ticket-dialog header button{width:32px;height:32px;color:var(--muted);background:var(--surface2);border-radius:9px;cursor:pointer;font-size:18px;transition:color .15s}
.ticket-dialog header button:hover{color:var(--ink)}
.dialog-grid{padding:20px;display:grid;grid-template-columns:1fr 1fr;gap:14px}
.dialog-grid .full{grid-column:1/-1}
.dialog-grid textarea{padding:11px;resize:vertical}
.ticket-dialog footer{padding:15px 20px;display:flex;justify-content:flex-end;gap:8px;border-top:1px solid var(--line)}

/* ── App Footer ───────────────────────────────────────────────────────────── */
.app-footer{text-align:center;padding:16px 0 24px;font-size:10px;color:var(--muted);opacity:.4;letter-spacing:.3px}

/* ── Responsive ───────────────────────────────────────────────────────────── */
@media(max-width:1180px){.metrics-grid{grid-template-columns:1fr 1fr}.ticket-meta{grid-template-columns:1fr 1fr}}
@media(max-width:780px){
  .app-shell{grid-template-columns:56px 1fr}
  .sidebar{padding:12px 6px}
  .side-brand{padding:6px 2px 14px}
  .brand-logos,.sidebar nav span,.side-user div,.logout-button,.theme-toggle,.side-footer{display:none}
  .sidebar nav a,.sidebar nav button{justify-content:center;padding:0;height:40px}
  .side-user{justify-content:center;padding:10px 0}
  .main-content{padding:18px 14px}
  .filters{grid-template-columns:1fr 1fr}
  .search-field{grid-column:1/-1}
  .topbar h1{font-size:22px}
  .ticket-meta{grid-template-columns:1fr}
  .metrics-grid{grid-template-columns:1fr 1fr}
}
@media(max-width:520px){
  .auth-page{padding:0}
  .auth-shell{min-height:100vh;grid-template-columns:1fr;border:0;border-radius:0}
  .auth-brand{display:none}
  .auth-card{padding:24px 20px}
  .app-shell{grid-template-columns:1fr}
  .sidebar{position:fixed;bottom:0;left:0;right:0;height:56px;flex-direction:row;padding:0 8px;border-right:none;border-top:1px solid var(--line);z-index:20}
  .side-brand,.side-user,.logout-button,.theme-toggle,.side-footer{display:none}
  .sidebar nav{flex-direction:row;justify-content:space-around;margin:0;width:100%;gap:0}
  .sidebar nav a,.sidebar nav button{height:56px;width:100%;border-radius:0}
  .sidebar nav .active{box-shadow:inset 0 -3px 0 var(--red)}
  .main-content{padding:16px 12px 72px}
  .metrics-grid{grid-template-columns:1fr}
  .topbar{flex-direction:column;align-items:stretch;gap:10px}
  .topbar .primary-button{width:100%}
  .filters{grid-template-columns:1fr}
  .search-field{grid-column:auto}
  .ticket-controls,.dialog-grid{grid-template-columns:1fr}
  .dialog-grid .full{grid-column:auto}
  .reply-form>div{display:grid;grid-template-columns:1fr 1fr}
  .reply-form>div button:last-child{grid-column:1/-1}
  .ticket-drawer{width:100%}
  .ticket-dialog{width:calc(100% - 16px);border-radius:14px}
  .panel-heading{padding:12px 14px}
  .tickets-table{min-width:700px}
}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important;animation:none!important}}